I finally went to have my oil changed today. I don't go to the same place everytime. I used to go to a place in Mansfield. The waiting room had magazines that were at least three months old and the coffee pot stained brown. The good thing about this place was that it was quick and they had seating outside.
Today I went to a similar facility closer to my house- same company, different location. They didn't have outdoor seating. So as I sat inside reading the magazine I brought from home, I noticed this waiting room had a fancy-smancy coffee machine in it. A big draw! Not so much- still stained with coffee running down the front of it.
How do business owners operate like this? I tried to answer my own question and initially thought that they must all be male so they are not concerned with the particulars of a waiting room. But as I looked around, half of the people waiting in the room were female. So wouldn't it make sense to try to appeal to your market?
Maybe this isn't really an important issue- but I will say that my experience is that waiting rooms are gross at Oil Lube places. So in 3,000 miles (or so), I will continue my search for some outdoor seating.
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