So my corporation decided to start charging 'convenience fees' to our customers that pay their bill to us with a credit card. We have over 20% of our customers who utilize their credit card resulting in me paying over 30k to Visa. Mostly they tell me they do this to either get airline miles or avoid having to write a check. Now I am a consumer and I understand everyone's frustration, but is it really necessary to rip some girl a new one in the accounting office? There are other ways to express your frustration than to yell in anger and make threats.
Now dont' get me wrong- I completely understand that this is part of my job. It's actually a big joke that no one likes to talk to the accountant because no one likes to give their money away. But over the last two days I have taken 54 phone calls from irate people. So today was actually the first day that I have dreaded coming to work. I love my job....well, I did on Friday.
One good thing this week- I won $225 from my collection company. Ann Taylor Loft here I come!
No comments:
Post a Comment